Frequently Asked Questions


  • Arborheart Counseling is located in Ann Arbor, Michigan. Therapy sessions are currently offered online, and are available to individual adults across the state of Michigan. In addition, in-person sessions on Mondays can be scheduled now.

  • First, contact me for a free consultation to see if we are a good fit. If so, we will schedule an intake appointment. If online, I will provide a link for you, using the HIPAA compliant platform, doxy.me to conduct the session. You will just need a private, comfortable space and a strong internet connection for our 50 minute telehealth appointments. If in-person, we will schedule you to be seen on a Monday in Ann Arbor.

  • On most days, Arborheart Counseling sessions are telehealth sessions, via video or phone. On Mondays, Arborheart Counseling now has in-person session availability in Ann Arbor @ 2350 Washtenaw Ave. Ste. 7C.

  • 15-20 minute initial consultation=free

    Intake Appointment (first session)= $165.00

    Subsequent sessions (45-50 min)= $150.00

    All fees are due at the end of each session by credit card payment, or cash or check for in-person visits.

    A limited number of sliding-scale spots (based on client’s income) are available.

  • Under the law ( The No Surprises Act, enacted by Congress in 2020, effective as of 1/1/2022), health care providers need to give patients who don't have insurance or who are not using insurance (“self-pay” or “private pay”) an estimate of the bill for medical items and services.

    You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

  • Yes, I am an in-network provider with Blue Cross Blue Shield of Michigan PPO and Traditional plans and with Optum/ United Behavioral Health. If you choose to use your insurance benefit, you will need to first contact your insurance provider to confirm your benefit for psychotherapy services.

    For other insurance plans, as an out-of-network provider, I can provide you with a Super Bill, upon request. In this case, you pay for therapy sessions, I then provide you with the Superbill that includes all required information, which you can then submit to your insurance company for reimbursement, if there is an available out-of-network benefit from your insurer. Please note a superbill does not guarantee reimbursement for out-of-network services from your insurance company.

    Otherwise, I accept credit card private payments for online therapy services, or, cash, check or credit card payments for in-person sessions.

    Therapy is a worthwhile investment of both time and money, as your well-being is essential. Yes, there is a cost, however, seeing yourself and your personal growth as worthy and valuable is part of the work!

    What are the pros and cons of using insurance mental health or behavioral health care benefits?

    Pros:

    •It is your right

    •Helpful with reducing healthcare costs

    •In network medical and mental health billing with the same insurance

    Cons:

    •Insurance company may limit your access to care (they can determine the frequency and duration of your sessions)

    •Managed care through your plan dictates the process

    •May limit number of sessions

    •Mental health diagnosis is required (becomes part of your permanent medical record)

    •Insurance company has access to your file, including session notes, treatment plan, progress; they have the power to deny claims, audit your file

  • During the first appointment, we will spend time getting to know each other, talking about your story, and what brings you to therapy. We’ll discuss your goals for our sessions. We will also review clinical forms to get started and discuss informed consent for therapy, confidentiality and any questions you have about therapy.

  • That depends on your needs and goals for therapy. We will discuss what makes the most sense for you after assessment and when we are developing your treatment plan. For some, therapy is brief, perhaps just a few sessions. For others, it may take a longer time, depending on needs, rate of progress and reaching the defined goals.

  • Susie can be reached by email: susie@arborheartcounseling.com

    or by telephone: (734) 412-6143 (during business hours-M-F 8:00 a.m.-5:00 p.m.). Non-urgent messages can be left at the same number.

  • If you are having an emergency, please go to the nearest emergency room, call your physician’s on-call nurse line or call 911.

    For mental health emergencies, you can also call the National Suicide Prevention Lifeline: 988

    This practice is unable to provide crisis intervention and response after hours.

  • My clinical training and practice is evidence-based. I am able to offer a faith-based perspective in counseling upon a client’s specific, stated request.

  • Not necessarily! If you are interested in having a conversation about therapy even if you are not a woman in midlife, please contact me.

 

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